Classic Charm
return policy
You have a period of cancellation that starts the day after receiving the goods and lasts for five days. You can cancel your order without giving a reason, just email to: info@classic-charm.com with your order details and a return number will be issued.

Due to Hygiene regulations all hosiery MUST be unworn (this includes trying the item on) with the packaging intact and in perfect condition. Goods must be returned within 14 days. Failure to comply will result in the item being returned to you and no refund given. Items cannot be accepted without a return number. A refund will be made to you within 14 days of cancellation. You are liable for the cost of returning unwanted items, any costs that we have to pay for your return shipping will be deducted from your refund or Classic-Cash points.

Faulty items should be returned within 5 days, and we will gladly refund or replace, including any carriage charges. Contact us by email info@classic-charm.com to obtain a return number. Wrap the item securely and include your name and order/return reference , and send it to the address Classic Charm, Urb. Los Angeles 59, 38360 El Sauzal, S/C de Tenerife Espaņa/Spain. Items cannot be accepted without a returns number. Classic Charm cannot be held responsible for items lost in transit, and would recommend that you obtain proof of postage for all packages. This does not affect your statutory rights as a consumer.

If you like to contact us with any question, please go to the customer service page.
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